Privacy Policy

TradeLead AI Privacy Policy

TradeLead AI provides AI-powered chatbots to help small trade businesses in Western Australia manage customer inquiries, schedule appointments, and capture leads. We are committed to protecting your privacy and complying with the Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and protect personal information through our services.

1. What Information We Collect

We collect only the personal information necessary to deliver our chatbot services, including:

• Basic Contact Details: Name, email, phone number (e.g., when you submit an inquiry via our chatbot or website).

• Inquiry Details: Information you provide to our chatbots, such as service requests or appointment preferences (e.g., “Need a quote for electrical work”).

• Trade-Specific Data: For customized features, we may collect photos or descriptions of faults (e.g., for electrician bots analyzing wiring issues), with your explicit consent.

• Website Usage: Non-personal data like browser type or visit duration, collected via cookies (optional, see Section 5).

We do not collect sensitive information (e.g., health or financial data) unless strictly required and consented to.

2. How We Collect Information

We collect information:

• Directly from You: When you interact with our chatbots (e.g., on websites, SMS, or Messenger) or our website (tradeleadai.com.au).

• Through Integrations: If you use our services with third-party tools (e.g., ServiceTitan CRM via Zapier), we collect data you provide with consent.

• Automatically: Limited analytics (e.g., chatbot interaction rates) to improve services, anonymized where possible.

Before collecting, our chatbots display a consent prompt (e.g., “Do you agree to share your details for this inquiry? Y/N”). You can opt out at any time.

3. Why We Collect Information

We use your information to:

• Provide and customize chatbot services (e.g., scheduling, lead capture, quote generation).

• Integrate with client tools (e.g., CRMs) for seamless business operations, with your permission.

• Monitor and improve chatbot performance (e.g., analytics for lead conversion rates).

• Communicate with you about our services (e.g., demos, training sessions).

• Comply with legal obligations under the Privacy Act 1988.

We do not use your information for unrelated purposes or share it without consent, except as required by law.

4. How We Use and Share Your Information

Primary Use: To deliver chatbot services (e.g., Basic Setup, Pro Customization, Retainers) and add-ons (e.g., training, integrations).

Sharing: We may share data with:

• • Trade businesses you interact with via our chatbots (e.g., your electrician receives your quote request).

  • Third-party tools (e.g., Zapier, ServiceTitan) for integrations, only with your consent.

  • Authorities, if legally required (e.g., under Australian law).

  • No Secondary Use: We do not sell, rent, or share your data for marketing or other purposes without your explicit permission.

5. Cookies and Analytics

Our website and chatbots may use cookies or analytics tools (e.g., Google Analytics, Botpress analytics) to track usage (e.g., page views, chatbot interactions). These are anonymized and used to improve services. You can disable cookies via your browser settings, though this may limit functionality.

6. How We Protect Your Information

We take reasonable steps to secure your data:

• Technical Safeguards: HTTPS encryption, secure API keys, and no storage of sensitive data without consent.

• Platform Security: We use trusted no-code platforms (e.g., Botpress, Voiceflow, Landbot) with built-in security.

• Data Retention: We keep personal information only as long as needed (e.g., leads deleted after 12 months unless required by a client or law).

• Breach Response: If a data breach occurs, we’ll notify affected individuals and the OAIC within 30 days, per the Notifiable Data Breaches scheme.

7. Your Rights

Under the Privacy Act 1988, you can:

• Access: Request a copy of your personal information (contact us at info@tradeleadai.com.au).

• Correct: Ask us to update inaccurate data.

• Opt Out: Refuse consent for data collection or request deletion (data will be removed unless legally required).

• Complain: Contact us or the OAIC (oaic.gov.au) if you have concerns about your privacy.

8. Third-Party Services

Our chatbots integrate with third-party tools (e.g., Zapier, ServiceTitan). These providers have their own privacy policies, which we review for compliance. We ensure data shared with them is minimal and consented to. For example:

• Zapier transfers data to CRMs only with your approval.

• OpenAI APIs (if used) process chats securely, with no storage beyond session needs.

9. Updates to This Policy

We may update this policy to reflect changes in our services or legal requirements. The latest version will be posted on tradeleadai.com.au, with the effective date updated. Significant changes will be communicated via our website or chatbot prompts.

10. Contact Us

For questions, requests, or complaints about your privacy, contact:
Todd Mastropasqua
TradeLead AI
Perth, Western Australia
Email: info@tradeleadai.com.au

You can also contact the OAIC at oaic.gov.au or 1300 363 992 for further assistance.

Effective Date: October 20, 2025

This policy ensures TradeLead AI complies with Australian privacy laws while building trust with trade businesses and their customers. Thank you for choosing us!

CONNECT WITH US